Terms and Conditions
1. CUSTOMER CARE
For customer care and questions regarding your order please contact us
For company or product information please contact us
2. CREDIT CARD SECURITY
Ordering from vitaman.ca online is safe and secure. All transactions will be on a secure server that uses PayPal or by Square Online Payment Gateway. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. Your credit card information is never reused except to issue refunds. For your own safety, please do not ever use e-mail to send us your credit card information! Use the secure ordering process instead.
3. ORDERING
Ordering from VitaMan.ca is simple and convenient. Take your time browsing through the site’s many offerings, you can “ADD TO CART” by clicking on the link with each product. In the cart you’ll be able to increase or decrease the quantity of each item selected, or remove any unwanted items. Repeat this step for all the products you wish to purchase, when you’re finished, use our simple Shipping Calculator to select your desired shipping method and calculate your TOTAL cost. When you are ready to complete your order, simply click on “CHECKOUT.” Then either login using your user email and password, or register with us so we may process your orders easier. Follow the prompts as to the delivery and billing options you prefer, enter your credit card info and submit your order. Please note that your credit card is charged immediately upon ordering.
ORDER TRACKING
Depending on the shipping service you choose when you place an order with vitaman.ca, you may receive a tracking number with your order confirmation via e-mail. If this is important to you please choose registered post.
4. SHIPPING AND HANDLING
All orders will be shipped within 24 to 48 hours (business days only) of receiving your order. Sending your goods to you in a timely manner is always our priority. We prioritize the processing, picking and packing of our orders according to the time & date we receive them. Therefore, during peak times there may be minor delays to our standard turnaround time.
Orders placed on Saturday and Sunday will be processed on the following Monday. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). vitaman.com.au regrets that it cannot ship to P.O. Boxes.
SHIPPING COST
Orders under $100 Canada wide – $15
Orders over $100 Canada wide – FREE
All shipping costs for international orders are based on weight and this will be calculated at checkout.
5. DELIVERY TIMES
While we provide expected delivery times and we do our best to deliver by this time, these times are estimates only. We will not accept liability for any damage or loss caused by a late delivery. By placing an order on the website you agree that late delivery does not constitute a breach of our agreement and does not entitle you to cancel your order.
Delivery time to you will depend on the selected method of transport and your location.
If you do not receive your goods within the time we estimate, please contact immediately so we are able to track your parcel.
6. BACKORDERS AND OUT OF STOCK
If you order a product that is currently out of stock, you will receive an e-mail to let you know. We will advise you of the possible in stock date and request a confirmation for a back-order, exchange or cancel instructions.
7. RETURN POLICY AND GUARANTEE
We hope you enjoy everything you purchase from vitaman.ca. Unfortunately, we cannot accept any returns on opened products. If you receive a damaged product, please contact us within 14 days.
Vitaman.ca does not accept liability, whether for direct, indirect or consequential loss or damage, arising due to any delay in delivery of the products or any failure to deliver the products ordered by you for whatever reason.
Vitaman.ca will not accept liability for loss or damage caused by items being lost, stolen or damaged after dispatch has occurred.
8. PAYMENT
The price payable by the customer is the total price of the products selected by the customer. The price must be paid in full, immediately upon entry into the agreement and paid in Canadian Dollars.
